Field Service Engineer
Core
Install, calibrate, troubleshoot, repair, and perform preventative maintenance on Biocare Medical instruments and third-party systems to ensure optimal performance and reliability.
Role type
Field Service Engineer (FSE)
Builds
Operational reliability of medical histology/immunohistochemistry equipment
Domain
Medical device services (Histology/Immunohistochemistry)
Deliverable
physical/clinical work
Required skills
Electrical troubleshooting, Mechanical troubleshooting, Instrument installation, Calibration, Preventative maintenance, Client technical support, Complex repair judgment, Computer hardware/software interaction
Preferred skills
Robotics, Fluidics, BMET certification, CBET certification
Technologies
Instrument computer hardware and software
Responsibilities
Install, calibrate, diagnose, repair, and perform PM on assigned corporate and field-based instruments; Provide technical support to clients and internal teams; Serve as on-site point-of-contact for service issues; Collaborate with Sales, Engineering, and R&D to resolve instrument concerns; Travel domestically and internationally to minimize instrument downtime.
Seniority
Mid-level, hands-on IC