Pre Sales Application Engineer (LIMS / ELN / Informatics)
Core
Customer-facing technical expert bridging sales, product, and R&D to support pre-sales solution positioning, implementation, and long-term satisfaction for laboratory informatics solutions.
Role type
Pre-Sales Application Engineer (LIMS/ELN/Informatics)
Builds
Laboratory Information Management Systems (LIMS), Electronic Laboratory Notebooks (ELN), Scientific Data Management Systems (SDMS), and integrated informatics platforms
Domain
Pharmaceutical, biopharmaceutical, chemical, academic, and clinical laboratory informatics
Deliverable
product features
Required skills
LIMS (OpenLAB SLIMS, SampleManager, LabWare, STARLIMS), ELN (OpenLAB ELN, Benchling, Dotmatics), SDMS/CDS platforms, regulatory compliance (GxP, FDA 21 CFR Part 11, EU Annex 11, ALCOA+), system integrations (REST APIs, web services, instrument interfaces), cloud/on-premise/hybrid deployment models, laboratory workflow design, technical presentations, proof-of-concept configurations, RFP/RFI response, validation strategies (IQ/OQ/PQ), user training, troubleshooting
Preferred skills
Field Application Engineering, Pre-Sales, or Professional Services experience, enterprise-scale deployments, digital lab transformation initiatives
Technologies
OpenLAB SLIMS, SampleManager, LabWare, STARLIMS, OpenLAB ELN, Benchling, Dotmatics, REST APIs, web services, ERP systems
Responsibilities
Deliver high-impact technical presentations, live demonstrations, and proof-of-concept configurations; design fit-for-purpose LIMS/ELN architectures aligned with customer workflows and regulatory requirements; provide technical leadership during onboarding, configuration, validation, and go-live phases; advise on regulatory best practices and support validation documentation; act as voice of the customer to product management and R&D; present at scientific conferences and seminars; mentor junior application engineers
Seniority
Mid-Senior, hands-on IC
