Customer Service Officer
Core
Provide accurate information and empathetic assistance to fund members regarding superannuation schemes and legislation via telephone, email, and interviews.
Role type
Customer Service Officer (Superannuation Fund Administration)
Builds
Member support and communication for Apex Superannuation Administration Services
Domain
Financial Services / Superannuation / Fund Administration
Deliverable
client delivery
Required skills
Superannuation fund administration knowledge, relevant legislation interpretation, Defined Benefit scheme rules, regulatory compliance (RG 146), member communication, issue resolution, team collaboration
Preferred skills
Insurance industry experience, complex scheme knowledge application, mental agility, resilience
Technologies
None stated
Responsibilities
Answer member enquiries on first contact, retain and package key information for members, follow through on member concerns until resolution, inform Team Leaders of performance-affecting issues, explain Call Centre role to members, build rapport with members
Seniority
Individual Contributor