Designer - Content & Experience
Core
Lead content and design for credit & collections and other highly regulated customer communications to ensure compliance, clarity, and customer care.
Role type
Senior Content and Experience Designer (Regulated Communications)
Builds
Mandatory regulatory communications across web, email, SMS, and print channels
Domain
Energy / Finance / Highly Regulated Communications
Required skills
Regulated communications design, complex regulatory translation, UX and behavioral principles, CMS/structured content, stakeholder management (Legal/Compliance), accessibility standards (WCAG 2.2 AA), strategic content ownership
Preferred skills
Energy, telco, or finance industry experience, simplifying sensitive information, leading workstreams autonomously
Technologies
CMS platforms, structured content environments, web, email, SMS, print
Responsibilities
Own and lead content across the credit and collections portfolio; Deliver mandatory and regulatory communications ensuring accuracy and timeliness; Translate complex regulatory requirements into clear customer-first content; Apply UX principles to improve high-stakes journeys; Ensure content meets regulatory, legal, and accessibility standards; Identify opportunities to reduce inbound demand and strengthen customer trust
