AI Support Engineer, Government - San Francisco
Core
Resolve complex technical issues for public sector customers and U.S. Government agencies, translating security and compliance needs into actionable steps while building scalable support systems.
Role type
Senior IC AI Support Engineer (Government)
Builds
Scalable support operations, automated internal tooling, and agentic improvements to customer experience workflows.
Domain
Public sector / U.S. Government / AI Infrastructure
Deliverable
client delivery
Required skills
Expert-level SaaS troubleshooting, scripting (Python), emerging AI capabilities (Codex, ChatGPT, OpenAI API), root cause analysis, cross-functional partnership, process improvement, on-call management
Preferred skills
Bachelor's degree in Computer Science or equivalent practical experience
Technologies
Python, Codex, ChatGPT, OpenAI API
Responsibilities
Troubleshoot complex issues for FedRAMP-compliant government agencies, partner with engineering to resolve novel technical problems, use scripting to automate recurring processes, create approaches to scale support solutions, provide on-call coverage during holidays and weekends
Seniority
Senior, hands-on IC