Senior Client Advisor
Core
Build relationships with new and existing clients to deliver a personalized luxury experience and drive commercial success through styling and selling.
Role type
Senior Client Advisor (Luxury Retail)
Builds
Burberry luxury products and services
Domain
Luxury Fashion Retail
Deliverable
product features
Required skills
clienteling, styling expertise, sales target achievement, after-sales service, inventory management, visual merchandising, coaching junior staff, client retention strategies, competitor analysis
Preferred skills
knowledge of fashion, art, and culture, fluency in local language, English proficiency, additional language skills
Technologies
none stated
Responsibilities
Meet and exceed individual and store sales KPIs; inspire clients through brand storytelling; provide luxury service and product/styling expertise; support store management with customer complaints; maintain high luxury standards in front and back of house; coach Client Advisors on service skills; build meaningful relationships with top clients; capture new luxury clients; drive client retention through regular contact.
Seniority
Senior, hands-on IC