Technical Field Specialist
Core
In-field coordinator for pilot programs, collecting data hands-on and guiding field operators to ensure smooth operations per client and internal requirements.
Role type
Senior IC technical field specialist (QA/testing focus)
Builds
Pilot projects for leading-edge technology company clients
Domain
Mobile technology / Field operations / QA testing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Mobile application QA testing, technical support, device configuration, workflow documentation, in-field operator training, device troubleshooting, bug tracking, data collection, SQL, JavaScript, Google Spreadsheets, Excel
Preferred skills
Mobile and web technologies familiarity, process improvement automation
Technologies
Mobile devices, OS, Google Spreadsheets, Excel, SQL, JavaScript
Responsibilities
Collaborate on intake, documentation, staffing, and scheduling of new client pilot requests; Write pilot project charters; Conduct in-field operator training; Test, troubleshoot, and resolve device and backend setup issues; Lead and conduct in-field data collection activities; Document and report on pilot results and downtimes; Triage and debug technical problems in real-time; Verify successful data transfer to backend systems.
Seniority
Mid-level, hands-on IC
