Financial Counsellor – Family Relationship Services
Core
Provide practical, empowering, client-centred financial counselling to people experiencing financial difficulties, helping them understand options and navigate complex circumstances.
Role type
Financial Counsellor (Social Services)
Builds
Client financial wellbeing plans and referrals to community services
Domain
Social Services / Financial Counselling
Deliverable
client delivery
Required skills
Financial assessment, advocacy and negotiation, risk assessment, case management, referral coordination, data reporting, community networking
Preferred skills
Knowledge of elder abuse prevention, experience with family violence support, familiarity with government agencies
Technologies
Client management systems, databases, Microsoft Office
Responsibilities
Assess clients' financial circumstances and determine appropriate support; Advocate and negotiate with creditors and government agencies on behalf of clients; Identify and respond to risks affecting client safety including family violence and mental health concerns; Provide secondary consultation to service providers supporting older people at risk of elder abuse; Maintain accurate client records and reporting; Build relationships with community organisations to strengthen referral pathways.