Infrastructure Support Engineer - Contract
Core
First-line support for OLIX's production infrastructure, resolving engineering requests via automation and runbooks to minimize queue backlog.
Role type
Senior Infrastructure Support Engineer (Contract)
Builds
Self-service tooling and automations for common infrastructure requests
Domain
Cloud infrastructure and DevOps toolchains
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Linux administration, AWS, Terraform, Ansible, GitHub administration, ticket queue management, technical documentation
Preferred skills
Cloudflare Zero Trust, FlexLM licence administration, Kubernetes, HPC/EDA environments
Responsibilities
Own the infrastructure support queue with strict response/resolution SLAs, resolve procedural requests end-to-end (access, permissions, capacity, licences, host rebuilds, DNS, runners), apply changes via Terraform/Ansible PRs, build self-service automations, maintain incident runbooks, monitor capacity/licence expiry, report weekly metrics
