Care Navigation Coordinator
Core
Triage new client inquiries and connect patients to appropriate physiotherapy, rehabilitation, and strength & conditioning services within Kieser clinics.
Role type
Care Navigation Coordinator
Builds
Client service pathways and multidisciplinary care coordination
Domain
Healthcare / Rehabilitation / Strength & Conditioning
Deliverable
client delivery
Required skills
clinical judgement, call management, electronic health record systems, Microsoft Office Suite, communication, problem-solving, knowledge of general practice and private health
Preferred skills
care navigation experience, administration/coordination experience, passion for strength training
Responsibilities
Apply clinical judgement to triage patients to suitable service packages, guide recommendations focusing on strength training for injury prevention, coordinate communication between GPs, specialists, and clinic professionals, follow up on referrals to connect patients to services, confirm client eligibility for private health programs and track call outcomes
Seniority
Entry to Mid-level, operational support