Certified Shift Supervisor-Casual
Core
Shift supervisor responsible for leading operations, training crew, and delivering guest service in a fast-food restaurant.
Role type
operational shift supervisor (hospitality)
Builds
fast-food restaurant operations
Domain
fast food / quick service restaurant
Deliverable
product features
Required skills
shift leadership, team training and coaching, guest service delivery, safety compliance, sales execution, marketing plan implementation
Responsibilities
Leading and supervising shifts to ensure smooth and safe operations, ensuring compliance with safety and operational standards, providing training and coaching to team members, role modelling outstanding guest service, supporting sales growth through exceptional service and suggestive selling, executing the National Marketing Plan to enhance customer experience