Shift Leader
Core
Leading teams during service shifts to ensure smooth operations, high food quality, and positive guest experiences in a fast-paced QSR environment.
Role type
Shift Leader (Hospitality/QSR)
Builds
Restaurant service operations and guest experiences
Domain
Quick Service Restaurant (QSR) / Hospitality
Deliverable
product features
Required skills
Team leadership, shift management, staff coaching and training, food safety compliance, inventory management, rostering, KPI tracking
Preferred skills
Calm leadership style, passion for food and people, reliability, flexibility for evening/weekend shifts
Responsibilities
Leading the team during service, maintaining operational standards, coaching staff, managing stock levels, supporting rostering, driving performance against goals, upholding food safety and cleanliness standards