Customer Success Manager, Medical Devices
Core
Drive customer outcomes and revenue growth for Lumafield's industrial CT scanning and manufacturing technology products by serving as a trusted advisor and managing the complete customer lifecycle.
Role type
Senior Enterprise Client Services Lead (Medical Devices)
Builds
Industrial CT scanning hardware and software platforms for manufacturing inspection
Domain
Industrial manufacturing, Medical devices, Computer vision
Deliverable
production ML models | product features
Required skills
Medical device product development lifecycle management, NPI (New Product Introduction) processes, ISO 13485 compliance, 21 CFR Part 11 knowledge, IQ/OQ/PQ validation protocols, CSV (Computer System Validation), Cross-functional stakeholder management, ROI quantification, Churn mitigation, Account expansion strategy, Executive presentation delivery
Preferred skills
MBA, Quality Control, Quality Assurance
Technologies
Industrial CT scanning, Computer vision analysis, Web-based collaboration platforms
Responsibilities
Guide customers through hardware and software validation including IQ/OQ/PQ and CSV; Identify, track, and quantify business impact and ROI; Proactively manage renewals and mitigate churn risk; Build strong customer relationships through business reviews and adoption check-ins; Coordinate cross-functional collaboration with Solutions Engineering, Sales, Marketing, Product, and Finance; Help build scalable customer success processes and playbooks
