Forward Deployed Engineer
Core
Bridge Engineering and Customer Operations to turn operational pain points into production-grade AI and automation solutions.
Role type
Forward Deployed Engineer (IC)
Builds
Production-grade Python services, AI agents, and automation pipelines for Customer Support, Fincrime, and Wealth Ops.
Domain
Fintech / Financial Services
Deliverable
production ML models | product features
Required skills
Python, JavaScript, Prompt Engineering, AI Agent Frameworks (Google ADK, LangChain), API Integrations, CI/CD, Low-code platforms (Appsmith, Retool), Observability tools (Grafana, Sentry)
Preferred skills
Experience in regulated financial environments (FCA-adjacent), Experience with Google Cloud Platform (GCP)
Technologies
Python, FastAPI, Flask, JavaScript, Claude, Gemini, Zapier, Intercom, GCP, Docker
Responsibilities
Embed with operational teams to scope and prototype AI/automation solutions; Write and maintain reliable Python services and API integrations; Own KPIs for automation solutions (automation rate, CSAT, containment); Manage full lifecycle of AI agents including prompt engineering and performance monitoring; Design and iterate automation pipelines; Feed technical insights back to Product and Engineering.
Seniority
Mid-Senior, hands-on IC