Senior Review Officer
Core
Manage complex, high-risk health care complaints reviews and prepare decision letters for the Health Care Complaints Commission.
Role type
Senior Review Officer (Clerk Grade 7/8)
Builds
Review decision letters and case management process improvements
Domain
Health care regulation and complaints management
Required skills
complex case analysis, reasoned recommendation formulation, plain English writing, customer engagement, systematic case assessment
Responsibilities
Manage a complex and varied case load in a high volume work setting; Work with complainants to understand complaints and explain the review process; Ensure systematic analysis of initial case assessments; Critically analyse material and prepare review briefs and decision letters; Liaise with other officers in the review process
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