Guest Services Assistant Manager
Core
Supporting day-to-day operations of Front Office, Concierge, and Bell Desk teams to ensure exceptional service delivery across all guest touchpoints.
Role type
Assistant Manager, Guest Services (Luxury Hospitality)
Builds
Guest arrival/departure experiences, valet parking services, luggage handling, and service recovery
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Operational leadership, team coaching and development, valet driving and parking, luggage management, service recovery, rostering and labour management
Preferred skills
Luxury hospitality standards, problem-solving under pressure, authentic leadership style
Technologies
None
Responsibilities
Maintain operational presence across Front Office, Concierge, and Bell Desk; Lead and develop Guest Services and Bell teams; Oversee valet parking operations including driving and retrieving vehicles; Manage luggage handling, storage, and transportation services; Handle guest concerns and service recovery; Assist with rostering and labour management
Seniority
Mid-level management, hands-on operational leadership