Rev Cycle Customer Success Manager
Core
Design and own customer success processes for MSK provider groups, focusing on Revenue Cycle Management (RCM) operations to maximize financial performance and retention.
Role type
Senior Customer Success Manager (Revenue Cycle)
Builds
Customer success processes, RCM operational strategies, and financial performance reports for MSK provider partners.
Domain
Healthcare / Revenue Cycle Management / Musculoskeletal Care
Deliverable
dashboards & analysis
Required skills
RCM leadership, third-party billing vendor management, denial management strategy, front-end RCM operations, back-end RCM operations, coding knowledge (CPT, ICD-10, HCPCS), data analytics, stakeholder management
Preferred skills
Professional coding certification (CPC, CCS, COC), Health Information Management degree, specialty credentials (COSC, CASCC), EHR familiarity
Technologies
Google Drive, Microsoft Office, EHRs, practice management systems, clearinghouses
Responsibilities
Work with CEO and Heads of Operations to manage dozens of provider relationships; serve as primary SME for RCM issues; onboard new customers and manage third-party billing vendor relationships; oversee front-end and back-end RCM operations; create monthly performance reports; identify revenue leakage and collaborate on remediation; relay customer feedback to leadership.
Seniority
Senior, hands-on IC
