Service Delivery Controller
Core
Coordinate live train services, crews, and assets to ensure safe and efficient freight delivery while responding to operational disruptions in real time.
Role type
Operations Controller (Rail Freight)
Builds
Live rail freight services for essential cargo
Domain
Rail freight logistics
Required skills
Coordination, scheduling, logistics, problem-solving, prioritization, decision-making under pressure, clear communication, computer literacy, adaptability to rotating shifts
Responsibilities
Monitor live train services and support planned schedules, Respond to operational disruptions and minimize service impacts, Coordinate train crews and assets to meet changing requirements, Provide timely information to internal teams and external stakeholders, Maintain operational systems and align services with network providers, Work rotating 12-hour shifts including nights, weekends, and holidays