Information Technology System Engineer

At Ripple Junction, we are a team of passionate creators, collaborators, and pop culture enthusiasts. Since 1992, we have grown from two guys selling shirts out of a van at a Grateful Dead show into one of the leading designers and developers of licensed merchandise in the U.S. Our work environment is dynamic, fun, and full of energy. We believe in the power of great people, and we are looking for an IT System Engineer who is as good with people as they are with technology. Our IT team is small, which means what you build and fix matters. No disappearing into a ticket queue here.

What You Will Own

You will be the first person our team calls when something is not working, and the person building the tools that prevent it from breaking again.

Support and Operations

• Be the first point of contact for IT support through our Ripple Service Portal, owning tickets from intake through resolution with clear communication the whole way
• Provision and deprovision Microsoft 365 accounts, licenses, and mailboxes including Azure AD / Entra ID, Exchange Online, and Teams
• Support our Windows and macOS users' day to day, including MDM-managed devices
• Troubleshoot hardware, software, and connectivity issues and document what you found so the next person does not start from zero
• Help run smooth employee onboarding and offboarding because first impressions matter and so do last ones
• Maintain accurate asset records and keep our knowledge base up to date
• Manage and troubleshoot EDI processes, keeping data transactions running smoothly with our trading partners

Development and Project Work

• Support hands-on development of a FileMaker-based database to support our ERP transition. This is a priority project with real business impact and we need you invested in it
• Build and integrate a Gemini AI interface into that database to surface insights and streamline workflows
• Write and improve PowerShell and Python scripts for M365 admin tasks and internal automation
• Build Power Automate flows that reduce manual handoffs across teams
• Contribute to a growing library of internal tools as our development needs expand

What We Are Looking For

• 3 or more years of IT support or helpdesk experience in an MSP, internal IT, or similar environment.
• Working knowledge of Microsoft 365 including user accounts, licenses, Exchange Online, and Teams
• Experience managing or supporting EDI processes and transactions
• Comfortable supporting both Windows and macOS users
• A systematic approach to troubleshooting. You don't just fix it, you understand why it broke
• Clear and patient communication with people who are not technical
• Familiarity with Google AI tools like Gemini or Google AI Studio, or genuine curiosity about integrating AI into real workflows
• Associate's or Bachelor's in IT, CompTIA A+ or similar cert, or equivalent hands-on experience

Bonus points for hands-on FileMaker experience, familiarity with Alvao or similar ITSM platforms, scripting experience in PowerShell or Python, MDM or Intune familiarity, Power Automate experience, or anything you have built on your own time just because you wanted to.

Our Stack

Microsoft 365, Azure AD / Entra ID, Windows and macOS, Alvao ITSM, Claris FileMaker, Claude AI and Google Gemini, PowerShell and Python, Apparel Magic, Power Automate, VMware ESXi, Synology NAS, Oracle-based ERP, EDI

Why You Will Love It Here

At Ripple Junction our vision is to consistently bring joy to pop culture fans and that joy starts with our employees. We offer a competitive benefits program, growth and development, discounted merchandise and more. Ripple believes in the value of each employee, and it is reflected in our one-of-a-kind environment. Product or potluck, we work, grow and succeed together.

• A Fun and Vibrant Work Culture: We value creativity, teamwork, and celebrating our wins together
• Dog Friendly Workplace: Bring your best coworker to the office with you
• Early Out Fridays: Because your weekend should start a little early
• Growth Opportunities: There is always room to learn new skills and grow your career with us

We're proud to be recognized as a Cincinnati Business Courier Fast 55 Honoree in 2021 and named to the Inc 5000 list of fastest growing private companies in the U.S.

If you are dependable, curious, and good with people and you want to build tools for brands that people actually love, we would love to hear from you.

About Ripple Junction

Since 1992, Ripple Junction has grown from two guys selling shirts out of a van at a Grateful Dead show into one of the leading designers and developers of licensed merchandise in the U.S. For over three decades, we have been driven by passion and purpose, creating top-quality products for fans of some of the world's most iconic brands. We specialize in officially licensed apparel and merchandise that celebrates everything from film and television to anime, music, sci-fi, and video games. Our talented team of pop culture fanatics designs products that resonate with fans and deliver strong results for our retail and licensing partners. At Ripple Junction, we are fans first and we pour that love of pop culture into everything we create.