Technical Specialist
Core
Hands-on technical specialist supporting installation, commissioning, operation, and maintenance of Digital Mine Systems solutions across North America.
Role type
Senior IC field technical specialist (mining systems)
Builds
Digital Mine Systems solutions for mining clients
Domain
Mining industry + industrial automation
Required skills
hardware troubleshooting, software troubleshooting, networking diagnostics, system integration, root cause analysis, technical training delivery, field commissioning, documentation, project coordination, physical labor in extreme environments
Preferred skills
experience with heavy equipment, working at heights, underground operations
Technologies
IP networking, VPNs, remote communications, system diagnostics tools
Responsibilities
Provide advanced technical support during installation and commissioning; troubleshoot hardware, software, and networking issues; act as primary escalation point for complex field issues; deliver technical training to customers and partners; document investigations and resolutions; coordinate with engineering teams on product defects; support project delivery and acceptance activities.
Seniority
Mid-level, hands-on IC