Automotive Technical Specialist
Core
Escalation point for complex vehicle issues, providing remote diagnostic guidance and technical support to reduce repair downtime.
Role type
Senior automotive diagnostic specialist (technical support)
Builds
First-time-right repairs and efficient resolution paths for complex electrical/electronic faults
Domain
Automotive diagnostics / Aftermarket support
Deliverable
client delivery
Required skills
automotive diagnostics, complex electrical/electronic fault resolution, OEM diagnostic tools, wiring diagrams, root cause analysis, guided diagnostics, flashing, CAN/LIN/FlexRay networks, powertrain/ADAS/body electronics knowledge
Preferred skills
field-based support, multi-site support, multi-brand exposure, OEM/importer technical support background
Technologies
OEM diagnostic tools, CAN, LIN, FlexRay
Responsibilities
Serve as first point of contact for repair requests and technical questions; Provide remote guidance using diagnostic best practices and OEM procedures; Perform initial triage, document cases, and determine resolution paths; Escalate unresolved cases to Level 2 support; Support OTA updates and basic troubleshooting for software updates; Collaborate with cross-functional teams to share recurring issues and trends.
Seniority
Senior, hands-on IC