Associate Director, Data Operations - Patient Services
Core
Strategic and operational leadership for patient services, copay, specialty pharmacy, and commercial data operations, ensuring trusted, compliant, and business-ready data through acquisition, integration, quality management, and vendor oversight.
Role type
Senior IC data operations leader (patient services & commercial data)
Builds
Data pipelines, quality processes, vendor-managed data services, and analytics-ready datasets for patient journey measurement and operational decision-making
Domain
Healthcare / Life Sciences / Data Operations
Required skills
Data operations leadership, data acquisition & integration, data quality management, metadata management, data lifecycle management (retention/archival), vendor management, SQL, cloud data platforms, privacy-preserving data practices, cross-functional stakeholder management
Preferred skills
Pharmaceutical or life sciences industry experience, advanced degree in related field
Technologies
SQL, relational databases, cloud data platforms, modern monitoring tools
Responsibilities
Lead end-to-end data operations for patient services and commercial domains; Define and validate technical methods and document results; Oversee onboarding, validation, and reconciliation of internal and external data sources; Implement and monitor data lifecycle and quality processes; Develop and maintain metadata documentation; Identify and resolve data management issues; Ensure accurate delivery of anonymized and privacy-preserving data assets; Partner with cross-functional teams to integrate technical solutions; Lead operational governance for data vendors; Lead data readiness for product launches and program expansions; Identify and implement automation and AI-enabled monitoring opportunities; Lead and develop employees and contractors
Seniority
Senior, hands-on IC with leadership responsibilities
