Conseiller Technique Automobile Niveau 2 Châssis-Carrosserie (H/F)
Core
Provide advanced technical support for chassis and body repair issues to dealer networks, acting as an escalation point for complex diagnostics and repairs.
Role type
Senior IC technical specialist (automotive chassis/body)
Builds
Accurate repair guidance, root cause analysis, and technical documentation for after-sales operations
Domain
Automotive after-sales / Chassis and body systems
Required skills
Complex automotive diagnostics, electrical schematic interpretation, root cause analysis (5 Why, Ishikawa), technical training delivery, KPI tracking, cross-functional collaboration
Preferred skills
Technical documentation creation, experience in training, knowledge of modern automotive systems
Technologies
Diagbox, wiTECH
Responsibilities
Serve as primary contact for Level 2 technical escalations from dealerships; Diagnose complex faults using manufacturer tools and interpret electrical schematics; Collaborate with engineering and quality teams to validate root causes and define corrective actions; Analyze case trends to identify systemic issues and recommend preventive actions; Provide structured support to workshops with diagnostic steps and repair procedures; Create and deliver technical communications and training sessions; Ensure accurate documentation of diagnostics and repairs; Track KPIs such as resolution time and customer satisfaction; Collaborate to improve repairability of new products.
Seniority
Senior, hands-on IC