Director of Community Engagement
Core
Overseeing day-to-day community engagement, outreach, and constituent services operations to ensure immigrant New Yorkers can access City services and remain connected to City government.
Role type
Senior manager of community engagement and constituent services
Builds
Operational capacity for community outreach, constituent response systems, and stakeholder partnerships
Domain
Public sector / Government / Immigrant affairs
Deliverable
client delivery
Required skills
Team management, operational oversight, stakeholder relationship building, strategy implementation, constituent services management, rapid response coordination
Preferred skills
Government or public-facing environment experience, community engagement background
Responsibilities
Oversee execution of community engagement and outreach efforts; Manage engagement staff including outreach and constituent services teams; Ensure consistent and coordinated outreach across neighborhoods; Support implementation of engagement strategies aligned with agency priorities; Oversee systems for responding to constituent inquiries and tracking issues; Strengthen relationships with community-based organizations and local stakeholders
Seniority
Senior, hands-on manager