Automotive Technical Helpdesk Agent
Core
Level 1 Technical Helpdesk Agent providing complex diagnostic and repair support for high-voltage (HV) vehicles and dealer networks.
Role type
Senior IC automotive technical support specialist
Builds
Technical solutions and service information for automotive dealers and manufacturers
Domain
Automotive / High-Voltage Electric Mobility
Required skills
High-voltage safety protocols, complex technical diagnostics, structured problem-solving, technical documentation, cross-functional collaboration
Preferred skills
Alternative drive train experience, quality reporting, service bulletin translation
Technologies
Ticketing systems, manufacturer service portals
Responsibilities
Provide technical support to dealer network via ticket system and phone, conduct independent diagnosis and fault finding on HV problem vehicles, visit workshops on-site for special cases, translate and process technical service bulletins, create technical information for dealers, collaborate with quality departments, perform independent quality reporting
Seniority
Mid-level, hands-on IC