Office Supervisor
Core
Supervise customer service clerical staff, oversee workflow, and handle complex operational and document review tasks in a real estate records office.
Role type
Office Supervisor (Clerical/Administrative)
Builds
Operational continuity and public service delivery for property records and tax enforcement.
Domain
Public Administration / Real Estate Records
Deliverable
dashboards & analysis
Required skills
Staff supervision, workflow management, document review, public inquiry handling, operational reporting, quality assurance
Preferred skills
None stated
Technologies
ACRIS system
Responsibilities
Supervise customer service clerical staff, oversee workflow in absence of leadership, maintain public counter coverage, serve as first level of escalation, examine real and personal property documents, monitor staff performance, review scanned documents for quality, assist public with document requirements, prepare operational reports, intake and process documents, handle certified copy requests, participate in special projects.
