Deputy Director
Core
Manage daily operations of the Provider Inquiry Unit, resolving complex child care enrollment and payment issues for providers and families.
Role type
Senior management supervisor (social services)
Builds
Operational procedures and accurate enrollment/payment records for child care subsidy programs
Domain
Public sector social services / child welfare
Deliverable
dashboards & analysis
Required skills
Staff management, operational oversight, stakeholder liaison, process improvement, data integrity monitoring, conflict resolution
Preferred skills
Experience in social casework, supervisory experience
Technologies
ACCIS system, child care subsidy platforms
Responsibilities
Assist Director in overseeing unit operations; resolve escalated provider and family inquiries; manage workflow and staffing; develop operational procedures; monitor inquiry trends; ensure accurate enrollment and payment record modifications; oversee Child Care Reception Desk operations.
Seniority
Senior, supervisory