Automotive Warranty Specialist / Administrator
Core
Review dealer submitted claims for accuracy, resolve discrepancies on vehicle repairs, and act as a liaison between program headquarters and dealers.
Role type
Warranty claims administrator
Builds
Program reports and claim resolution workflows
Domain
Automotive / Warranty administration
Deliverable
dashboards & analysis
Required skills
Claims review, OEM program coverage evaluation, chargeback processing, report development, customer liaison, claim troubleshooting, documentation of procedures
Preferred skills
Analytical problem solving, organizational skills, written and verbal communication, follow-up, Microsoft Word, Microsoft Excel
Technologies
Microsoft Word, Microsoft Excel
Responsibilities
Review dealer claims for accuracy, contact fleet customers for high-value claims, chargeback unauthorized claims, respond to rejected claim inquiries, troubleshoot claim issues, develop program reports
Seniority
Mid-level, hands-on IC