Warranty Auditor
Core
Audit retailer warranty and service fixed operations, focusing on claim applications, documentation, and information retention to identify risks and process weaknesses.
Role type
Senior IC warranty auditor (automotive)
Builds
Detailed audit reports with recommended actions and KPI analysis for dealer improvements
Domain
Automotive / Warranty Management
Required skills
Warranty process review, audit execution, KPI data analysis, dealer relations, MS Office (Excel/Word), travel management, formal reporting
Preferred skills
Dealer franchise or OEM service/warranty background, dealer management systems (ADP, R&R, CDK), warranty support material knowledge, automotive repair technical understanding
Responsibilities
Conduct independent warranty audits against manufacturer guidelines, analyze KPI data to identify dealer strengths/weaknesses, create detailed audit reports, explain findings to dealer staff and management, guide dealers on best practices, manage travel to dealers (min 5 days/week), provide timely reporting to management
Seniority
Mid-level, hands-on IC