Operations Manager
Core
Manage operations of secure juvenile detention facilities, ensuring safety, security, and program implementation for youth in care.
Role type
Senior Operations Manager (Secure Detention)
Builds
Safe and compliant juvenile detention environments and youth support programs
Domain
Juvenile Justice / Child Welfare / Secure Detention
Deliverable
physical/clinical work
Required skills
Operational management, staff scheduling, crisis management, incident investigation, policy implementation, program evaluation, conflict resolution
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage operations of an assigned tour of the secure detention facility by planning, monitoring, and evaluating the ongoing programs relating to the supervision, conduct and order of the youth in care; Provide coverage for facility operations in the absence of the Executive Director of Operations; Conduct interviews and the selection of candidates for vacancies in secure detention; Manage staff scheduling, absenteeism, and overtime reduction; Implement policies and evaluates current practices to ensure operational safety and security for youth and staff are maintained; Conduct individual and group conferences with staff concerning the interpretation and implementation of agency policies and procedures; Demonstrate competence executing and performing Safe Crisis Management (SCM) and ensures staff are compliant with SCM training requirements; Review incident reports to ensure reports are legible, accurate and that reports contain all required identifiers; Conduct investigations of child abuse allegations and critical incidents by conducting interviews, viewing videos, preparing managerial reports, and submitting corrective action plans; Assess and evaluate tour critical areas and formulates action plans to address identified operational needs to better manage secure detention; Conduct Tours of Inspection of assigned living units.
