Customer Service Researcher
Core
Process tax payments, parking violations, and property transfers while assisting customers with document preparation and research at the Queens Land Records Office.
Role type
Customer Service Researcher (Clerical Associate)
Builds
Property ownership records, tax lien sales, and enforcement documentation for NYC real estate.
Domain
Public sector / Municipal finance and land records
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Document intake and scanning, microfilm/microfiche retrieval, property ownership research, cashiering, mail processing, keyboard typing (100 wpm)
Preferred skills
None stated
Technologies
ACRIS verification system, microfilm/microfiche archives
Responsibilities
Assist customers with document cover page preparation; receive, intake, scan, and return documents; review submissions for recording requirements; pull and refile Land Records books; perform cashiering and process incoming mail; research property ownership; provide operational coverage for other City Register offices.
Seniority
Entry-level, hands-on IC
