Assistant Commissioner, Program Performance & Accountability
Core
Oversee daily operations of NYC Aging's 300+ community-based centers, ensuring program effectiveness, accountability, and service delivery to older adults.
Role type
Senior program operations and performance management leader
Builds
Community-based aging services (centers, meals, elder justice, case management)
Domain
Public sector / Social services / Aging advocacy
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Staff recruitment and supervision, contract management, program oversight, data analysis, policy development, project management, stakeholder partnership building
Preferred skills
None stated
Technologies
None stated
Responsibilities
Recruit, onboard, supervise, coach and mentor staff, interns and volunteers; Manage program officers and supervisors overseeing contracts and technical assistance; Ensure fidelity of site visits and rigor in documentation; Streamline and standardize oversight practices through updates to standards and monitoring tools; Launch and manage projects to address service gaps; Use performance data and stakeholder feedback to plan and guide program redesign; Build partnerships with internal teams; Support emergency response initiatives for older adults
Seniority
Senior, hands-on IC with management oversight