BSG Business Analyst
Core
Business Analyst supporting the NYC DEP Bureau of Customer Services in managing the UMAX billing system, driving process improvements, and providing analytics for customer service operations.
Role type
Business Analyst (Process Improvement & Analytics)
Builds
UMAX (Customer Information Billing System) enhancements and process improvement initiatives
Domain
Municipal Utilities / Water & Wastewater Management
Deliverable
dashboards & analysis
Required skills
Data analysis, reporting, project management, stakeholder coordination, documentation, administrative support
Preferred skills
Excel, familiarity with technology projects, strong writing, multi-deadline management, DEP BCS experience
Responsibilities
Project manage process improvement initiatives from ideation to implementation; Analyze data and prepare reports, summaries, and dashboards for management; Coordinate project timelines and track outstanding items; Draft internal communications and documentation; Support leadership with analytics and resources; Manage special projects initiated by the Director.
Seniority
Individual Contributor