Claims Analyst
Core
Review dealer submitted vehicle repair claims for accuracy, resolve coverage discrepancies, and act as a liaison between program headquarters and dealers.
Role type
Claims Analyst (Program Operations)
Builds
Accurate claim entries and program reports for vehicle repair coverage
Domain
Automotive / Warranty Claims
Deliverable
client delivery
Required skills
claim entry review, warranty coverage evaluation, chargeback processing, report development, customer liaison, troubleshooting rejected claims
Preferred skills
OEM claim entry experience, warranty coverage review experience, Microsoft Excel (entry level), Microsoft Word (entry level)
Technologies
Microsoft Word, Microsoft Excel
Responsibilities
Review dealer submitted claims for accuracy, contact fleet customers regarding high-value claims, chargeback dealers for unauthorized claims, troubleshoot rejected claims, develop program reports, act as subject matter expert for claim entry issues
Seniority
Mid-level, hands-on IC