Casino Host
Core
Interact with and provide exceptional service to established guests to enhance their experience while actively recruiting new players on the gaming floor.
Role type
Customer-facing hospitality and gaming host
Builds
Guest relationships and player retention
Domain
Casino hospitality and gaming
Deliverable
client delivery
Required skills
Verbal communication, written correspondence, customer relations, gaming regulations knowledge, computer literacy (Microsoft Office), ability to learn casino systems
Preferred skills
Prior experience in a similar position
Responsibilities
Develop and maintain rapport with guests and coworkers, respond to customer inquiries and complaints, promote increased play and repeat business, provide information on credit policies and promotions, maintain ongoing relationships with rated players via telephone and direct mail, communicate with table games management for player evaluation
Seniority
Individual Contributor, entry to mid-level