Technical Supporter
Core
Act as the primary technical contact for Metro/Public Railway customers, resolving technical issues, managing warranty claims, and supporting sales activities through technical expertise.
Role type
Senior Technical Supporter (Railway Systems)
Builds
Reliable and innovative railway solutions for Metro/Public Railway customers
Domain
Rail transport / Heavy machinery maintenance
Deliverable
client delivery
Required skills
Railway platform and systems knowledge, product engineering, systems maintenance, technical project management, problem-solving, customer relationship management, technical documentation, demand forecasting
Preferred skills
MS Office, ERP systems, technical presentations, event planning
Technologies
ERP systems, MS Office
Responsibilities
Respond to technical support requests, resolve technical disputes and warranty claims, conduct product repairs and overhaul services, prepare technical presentations, support sales offers, maintain technical documentation, plan customer visits
Seniority
Senior, hands-on IC