Casino Ambassador
Core
Encourage customer retention and loyalty, recruit new memberships for the Players' Club, and assist guests on the casino floor.
Role type
Customer service representative (casino floor)
Builds
Player engagement and retention programs
Domain
Gaming / Hospitality
Deliverable
client delivery
Required skills
Customer service, oral communication, written communication, player tracking systems, word processing, spreadsheets, database management, presentation skills
Preferred skills
Experience with direct mail, telemarketing, and written correspondence
Responsibilities
Circulate on the casino floor to assist customers with requests and questions, promote Players' Club benefits and events, recruit new customers, instruct customers on the Players' Club point system and awarding prizes, assist Casino and Slot Hosts with player development efforts
Seniority
Entry-level to Junior