Senior IT Project Manager
Core
Leads project execution and supports business operations for a defined subset of Technology Partner Services, including Platform Services.
Role type
Senior IT Project Manager (Service Delivery & Operations)
Builds
Executable plans, operational playbooks, and service delivery for Technology Partner Services
Domain
Higher Education IT / Technology Partner Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Portfolio management, risk management, budget planning, vendor contract management, stakeholder coordination, process improvement, service performance monitoring, change management
Preferred skills
ITIL framework knowledge, executive dashboard reporting, operational excellence initiatives, higher education IT environment experience, PMP or Scrum Master certification
Technologies
ITIL, Harvard IT Academy Project Management Foundations
Responsibilities
Manage portfolio of initiatives including status, milestones, dependencies, and risks; Develop and maintain standard operating processes and project playbooks; Coordinate between service owners, architects, and project teams; Support budget planning, cost transparency, and vendor contract management; Define and monitor service performance and risk indicators; Lead user-visible changes and manage team health and performance
Seniority
Senior, hands-on IC with leadership responsibilities