Application Support Lead
Core
Lead application support and design for Microsoft Dynamics365 and .Net/Angular applications serving NYC consumer protection and workplace law enforcement.
Role type
Senior IC Application Support Lead (Systems Analysis & Design)
Builds
Customer relationship management systems, reporting tools, and email communication integrations for business licensing and enforcement.
Domain
Public Sector / Government / Consumer Protection
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Microsoft Dynamics365, .Net, Angular, Systems Analysis, Gap Analysis, Functional Design, UAT Management, Defect Triage, Project Leadership
Preferred skills
Data administration, Database management, Capacity planning, On-line applications programming
Technologies
Microsoft Dynamics365, .Net, Angular
Responsibilities
Evaluate business processes against Dynamics365 functionality and translate into functional requirements; conceptualize and design best-practice solutions; communicate designs to development and testing teams; validate applications against requirements; manage defect triage during testing events; lead the support team to obtain consensus on requirements deliverables.
Seniority
Senior, hands-on IC with project leadership