Director Solution Architecture
Core
Provide architectural leadership for the agency's enterprise CRM ecosystem supporting mission-critical licensing, investigations, enforcement, and regulatory operations.
Role type
Senior IC Solution Architect (CRM)
Builds
Enterprise CRM platform (Microsoft Dynamics 365, Power Platform) for consumer protection and workplace law enforcement
Domain
Public sector / Consumer protection / Microsoft Power Platform
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Solution architecture, Integration patterns, Data modeling, Security frameworks, DevOps pipeline design, Technical risk assessment, Cloud readiness, Power Platform best practices
Preferred skills
Hands-on development of high-complexity components (plugins, integration services), Reference/master data governance, ALM practices
Technologies
Microsoft Dynamics 365, Dataverse, Model-driven Apps, Canvas Apps, Power Automate
Responsibilities
Define and govern integration patterns between CRM and internal/external systems; Establish end-to-end solution architecture spanning application design, data modeling, and security; Provide architectural guidance on CRM configurations and extensions; Lead data modeling and reference/master data governance; Define and enforce architecture standards, solution layering strategies, and DevOps pipeline design; Conduct design reviews and assess technical risks; Support modernization initiatives including cloud readiness and platform optimization; Collaborate with DBAs, infrastructure teams, and cybersecurity; Produce architectural documentation, diagrams, and reference models.
Seniority
Senior, hands-on IC