Quality Assurance Supervisor
Core
Conduct on-going case reviews of open investigations, analyze child welfare case best practices, and provide coaching to front-line staff to support safety within the Division of Child Protection.
Role type
Senior IC child welfare supervisor (quality assurance)
Builds
Safety and service plans for children and families; performance improvement plans for borough zones
Domain
Child welfare / juvenile justice / public administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Case review and analysis, safety planning, staff coaching, data aggregation, policy development, field investigation, report drafting, program evaluation
Preferred skills
Master of Social Work, managerial experience in child protection, knowledge of NYC Connections system, bilingual ability (Spanish)
Technologies
ASAP tool, NYC Connections, case management tracking systems
Responsibilities
Review and incorporate family history for safety planning; assess validity of allegations and implement action plans; conduct case conferences to ensure mandated services; monitor programmatic operations and staff compliance; develop evaluation instruments; draft narrative reports and policy manuals; intervene in difficult cases; make field visits for investigation or consultation; support cross-divisional quality improvement teams
Seniority
Senior, hands-on IC with supervisory responsibilities
