SENIOR TEAM LEADER
Core
Oversee Associate Fraud Investigators and Family Workers to ensure timely eligibility determinations, fraud prevention, and case resolutions for homeless individuals.
Role type
Senior Team Leader (Associate Fraud Investigator Level II)
Builds
Fraud prevention and eligibility determination processes for shelter intake
Domain
Public sector social services / Homelessness prevention
Required skills
supervisory experience, fraud investigation, eligibility determination, case management, staff training coordination, scheduling, reporting, stakeholder liaison
Preferred skills
knowledge of alternative housing placement strategies, client responsibility procedures
Technologies
none stated
Responsibilities
Oversee staff and ensure timely case resolutions; Provide supervision and technical assistance to social services staff; Liaise with shelter staff and community-based providers; Develop and monitor staffing schedules; Monitor non-compliant clients and submit cases for review; Coordinate case conferences and meetings; Recommend innovative strategies to enhance programs
Seniority
Senior, hands-on IC with supervisory duties
