Product Support Engineer
Core
Conduct on-site support, diagnosis, and repair of rail equipment (PIS, brakes, sanding, pantograph) to return trains to service for customers.
Role type
Field Service Engineer (rail equipment)
Builds
Operational rail systems and components
Domain
Rail transportation / Heavy machinery maintenance
Deliverable
physical/clinical work
Required skills
fault-finding, mechanical/electrical engineering knowledge, on-site repair, testing, technical reporting
Preferred skills
IT proficiency (MS Excel, laptop/tablet), independent workload management
Technologies
PIS, brakes, sanding units, pantographs, shoegear
Responsibilities
Respond to call-out requests and access trains; Diagnose and repair specific rail components; Replace faulty parts or escalate; Conduct thorough testing before handover; Compile technical reports.
Seniority
Mid-level, hands-on IC
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