Casino Ambassador - Boyd Rewards - Full Time
Core
Customer retention and loyalty management for casino guests through direct contact, floor assistance, and recruitment for the Players' Club.
Role type
Customer service representative (gaming)
Builds
Player engagement and retention programs
Domain
Gaming / Hospitality
Deliverable
client delivery
Required skills
customer service, oral and written communication, player tracking systems, word processing, spreadsheets, database management, telemarketing, direct mail
Preferred skills
flexibility, interpersonal skills
Responsibilities
Circulate on the casino floor to assist guests with questions and requests; Recruit new memberships for the Players' Club; Promote Players' Club benefits and events; Instruct customers on the point system and awarding prizes; Assist Casino and Slot Hosts with player development efforts
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