Automotive Technical Specialist LvL2
Core
Provide diagnostic and repair support to retailers and independent workshops in Dutch-speaking markets, identifying training needs and coaching staff to improve service quality.
Role type
Automotive Technical Specialist (Helpdesk/Support)
Builds
Diagnostic and repair service solutions for automotive retailers and workshops
Domain
Automotive after-sales / vehicle diagnostics
Deliverable
client delivery
Required skills
automotive technology knowledge, vehicle electronic systems, electric propulsion systems, root cause analysis, process improvement, MS Office
Preferred skills
experience in vehicle technical support, ability to coach and train staff
Technologies
MS Office
Responsibilities
Answer support requests and deliver diagnostic/repair service; monitor repair processes and report on gaps; review processes to increase quality; coach retailer staff and document complex technical issues; build relationships with retailers to improve function effectiveness.