Project Manager
Core
Lead confidential automotive retail and customer experience transformation initiatives, coordinating workstreams and improving dealership processes.
Role type
Senior Project Manager (Automotive Retail & CX Transformation)
Builds
Customer-facing and dealership-related processes, operational guidelines, and project deliverables for automotive OEMs and dealer networks.
Domain
Automotive industry, retail operations, customer experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Automotive retail knowledge, stakeholder coordination, process improvement, workshop facilitation, complex information structuring, Japanese (high-level), English (business-level)
Preferred skills
Dealership operations expertise, customer journey design, Sales/Aftersales knowledge, change management, international project management
Technologies
None stated
Responsibilities
Lead project plans and schedules, coordinate multiple business functions, manage stakeholder communication, oversee deliverable development, establish governance processes, facilitate workshops, analyze customer touchpoints, develop process documentation, report progress to senior stakeholders, identify risks and dependencies, review deliverables for quality assurance.
Seniority
Senior, hands-on IC
