Fixed Operations Field Specialist
Core
Field-based specialist who evaluates dealership Fixed Operations to implement Express Service models, improving throughput, sales, and customer satisfaction.
Role type
Field Operations Specialist (Automotive Fixed Operations)
Builds
Express Service business units and optimized service workflows for automotive dealerships
Domain
Automotive retail / Fixed Operations / Service Optimization
Deliverable
product features
Required skills
Automotive Fixed Operations expertise, Express Service implementation, coaching and training dealership staff, KPI and Repair Order data analysis, travel management, Microsoft Office proficiency
Preferred skills
Prior Service Advisor or Service Manager experience, teaching or training background, fast-paced independent role experience
Technologies
Express Service tools, Microsoft Office Suite
Responsibilities
Guide dealerships through Express Service installation and adoption, coach teams on leveraging Express Service for efficiency, analyze capacity and workflow to identify optimization opportunities, develop action plans based on feedback, manage travel across assigned territories
Seniority
Mid-level, hands-on IC
