Senior Customer Service Representative
Core
Provide high-volume customer service to licensing applicants and perform complex clerical data processing for the NYC Department of Consumer and Worker Protection's Licensing Division.
Role type
Senior Customer Service Representative (Clerical Associate)
Builds
Supports the processing of thousands of DOHMH license applications annually
Domain
Public sector / Consumer protection / Licensing administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High-volume customer service, complex data processing, record maintenance, report preparation, employee onboarding/offboarding, supply management, staff training coordination, policy compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Furnish information to licensing applicants, check records for accuracy and policy conformity, prepare and monitor reports, provide in-person and phone support, onboard and offboard employees, maintain and restock supplies, monitor and provide training to other staff, attend seminars and meetings, perform assigned licensing tasks
Seniority
Senior, hands-on IC
