RAP UNIT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists to verify eligibility and manage payments for tenant and landlord Rental Assistance Unit Subsidy Programs.
Role type
Team lead / Supervisor in public social services
Builds
Rental Assistance Unit Subsidy Programs for tenants and landlords
Domain
Public sector social services / Housing assistance
Deliverable
client delivery
Required skills
Supervision of staff, eligibility verification, payment issuance, lease approval, data entry review, conflict resolution, program renewal management
Preferred skills
Experience with federal databases (HAPS, RAP, NYCWAY, Finance.net, IQ System, SAVE)
Responsibilities
Supervise BOS staff verifying eligibility for subsidies, issue check requests for broker and landlord payments, approve lease signings and resolve tenant/landlord disputes, ensure timely subsidy payments, review tenant data entries for federal databases, recommend new subsidy certificates for transfers, address service requests from landlords, tenants, and advocates
Seniority
Mid-level supervisor
