Director of Program Operations, Environmental Health Administration
Core
Oversee performance management, coordinate 311 operations, track program initiatives, and plan for emergency continuity for the Division of Environmental Health.
Role type
Senior Director of Program Operations
Builds
Performance management systems, 311 service response strategies, and emergency continuity plans for environmental health services.
Domain
Public sector / Environmental Health Administration
Deliverable
Dashboards & analysis
Required skills
Performance management, 311 operations coordination, program initiative tracking, emergency planning, stakeholder collaboration, strategic planning
Preferred skills
Complex operations management, creative problem-solving, knowledge of NYC administrative processes
Technologies
311 system, performance analytics tools
Responsibilities
Oversee performance management for the Division of Environmental Health; Coordinate 311 operations, service request response, analytics, and strategy; Track implementation of new program initiatives; Conduct planning for the Division to maintain core services during emergency activation; Collaborate with internal partners to develop and track performance metrics; Represent Division leadership with City partners and external stakeholders.
